Questions and Answers -LinkedNew.com

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LinkedNew.com Shipping and Delivery

Q: What is the status of my order?
A: Your order status will be available few hours after your order has been placed, you could track your order status click right here. OR if you have an account with LinkedNew.com, by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.
Q: How long will it be before I receive my order?
A: For standard shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to APO/FPO addresses.
Q: Can I expedite my shipping?
A: The following shipping options are available when you check out. Expedited orders placed before 1 PM Pacific on a business day will be shipped out the same day. All other orders will be shipped out the next business day. Most of order is FREE standard shipping within USA, you may choose expedited/Express/Overnight freight service when you check out, freight charge will be automatically calculated.

Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses. Please allow additional time for shipments to APO/FPO addresses.
Q: Do you ship to addresses outside the United States?
A: We ship to all US States and Territories. For all other international shipping orders, an international shipping fee will be applied and extra terms and conditions will apply to your order. All international shipping charges will be calculated when you check out.
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: What do you charge for standard shipping an order?
A: All orders shipped to a destination within the United States or its territories, or to APO or FPO addresses are shipped free of charge.Standard shipping charges apply to orders shipped outside USA.
Q: What are the shipping charges for returning an order?
A: There are no return shipping charges for orders originally shipped to a destination within the United States or its territories, or to an APO or FPO address. Return shipping charges apply to orders returned from all countries outside USA.
Q: Are there any shipping restrictions that I should know about?
A: As regulated by the Department of Transportation, some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped to Alaska, Hawaii, P.O. Boxes, military addresses (APO, FPO), or US territories (i.e. Guam, Puerto Rico). Our policy is to ship these items via UPS Ground service. These items will be shipped separately from the balance of your order.
Q: Do you do back orders?
A: LinkedNew.com does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Q: Do you have a catalog?
A: Currently, we have a 'virtual' catalog. Our entire product line is online, we do not have a physical catalog.
Q: What are cookies? Do I need to enable cookies on my browser to shop at LinkedNew.com?
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites. You need to enable cookies on your browser to enjoy all the shopping features at LinkedNew.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your LinkedNew.com account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "My Account" link at the top of the page. Then locate the "Logout" link at the top right, and click on it.
Q: Regarding Google Checkout ™ ?
Google Checkout ™ offered by Google Inc., currently, the customers from Canada, USA, UK could pay their orders by Google Checkout™ all other customers from other than USA, UK, Canada could choose paypal™ or just credit card.
Q: Do you charge sales tax on any item?
No sales tax will be collected for orders with a New York billing address if the order is shipped to a state other than Kentucky, Nevada or New York.
Q: Do you match your own prices if an item goes on sale after my purchase?
A: Yes, if an item you order from LinkedNew goes on sale within 10 days of your original purchase we will refund the difference.
Q: What is LinkedNew Store Credit and how do I get it?
LinkedNew Store Credit is credit received for returns that may be used to purchase future orders on LinkedNew.com. All returning items will be instantely credit back to your card. If you have an account with us, we will credit back your account and you will automatically use the credit when you check out. We may also credit back to your original payment method with our choice.
Q: How can I obtain the balance of my LinkedNew Store Credit?
Your Store Credit balance is listed in the Store Credit section on the My Account Page. You may also obtain your balance of Store Credit by sending email to us at sales@LinkedNew.com.
Q: What is PayPal?
PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
Q: How do I sign up for PayPal?
You can sign up for a PayPal account by going to https://www.paypal.com. but it is not necessary to open an account with paypal.
Q: How do I use a Paypal payment option on LinkedNew?
Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the LinkedNew.com web site.
Q: What do I do if I have questions about my PayPal account?
You may contact PayPal customer service by calling 888-221-1161 or go to https://www.paypal.com for support and additional information.
Q: When are funds transferred out of my PayPal account for my LinkedNew order?
PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

Dear LinkedNew Customer Loyalty Team, Thanks so much for getting my order out right away - I truly appreciate your immediate response to my order. I'd like to tell you that I relish the little joys in life that make my day(s) more enjoyable. You made me smile, thanks! Sincerely, Kate

~ Kate, February 12 2012

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